Privacy Policy

At House of Aura, accessible from houseofauracandles.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you place an order, contact us, or subscribe to our emails, you may be asked to provide:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party payment gateways)

⚠️ We do not store your card or UPI details.

b) Non-Personal Information

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the website

This helps us understand how users interact with our site and improve performance.

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill orders

  • Communicate order updates and support queries

  • Improve our website, products, and services

  • Send promotional emails (only if you opt in)

  • Prevent fraud and unauthorized transactions

We do not sell, trade, or rent your personal data to third parties.

3. Cookies

Our website may use cookies to:

  • Enhance user experience

  • Remember preferences

  • Analyze traffic and performance

You can disable cookies through your browser settings. However, some features of the website may not function properly.

4. Third-Party Services

We may use trusted third-party services such as:

  • Payment gateways (Razorpay, Stripe, PayPal, etc.)

  • Shipping partners

  • Analytics tools (Google Analytics)

These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for their practices.

5. Data Security

We implement appropriate security measures to protect your personal data. However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Opt out of marketing communications at any time

To exercise these rights, contact us at [your email address].

7. Children’s Information

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: houseofaurabyvritika@gmail.com
Business Name: House of Aura
Location: Agra, India